Friday, March 13, 2020

Plan for new service request and upcoming vacation

I was pulled back into old service requests before my long vacation, for which I had spent very little time earlier for its completion and had very little insights about client requirements. Now, the on-site team has scheduled a call - I was confused about the nature of the service request, whether the call could be for getting insights from me on how I compiled the document with fragile client information or it could be for new requests all together starting from scratch. After much anxiety, I joined the next day’s call to understand the purpose of reopening old mail threads. The call started with all introductions and later on, the account manager started to detail client requirements. I was a bit relieved to learn that, this mail thread was altogether a new service request and since the on-site team did not know whom to reach, they have reopened old mail thread. However, at first glance, this new service request seems to be very little work and the major concern I had while involving in this service request was that it could extend until my vacation and could interfere vacation days. I don’t want that to happen and to avoid this clash with my vacation, I was conveying about my vacation plans to the offshore delivery lead that I can extend all my working days and weekends till next week and post that I am not available, please plan accordingly. To know more about how I managed, please feel free to check out “G R Team Sites”

Saturday, March 7, 2020

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Wednesday, February 12, 2020

Surprisingly no work and no escalations in the call

After knowing that there was no mail update from the on-site team on updates to be made on the deck, I was enjoying my leisure time to watch YouTube videos and browsing through some random videos. However, I was anxious about the call, whether the on-site team was expecting me to create some sample slides for reference or I should check with other account teams for further suggestions. The call started as usual and within a few minutes, the on-site team was checking with me whether I have any updates from my end during the daytime. With the onsite team setting up the expectations, I conveyed that I was expecting updates from the on-site team and do not have one and I do not have any updates from my end. After few minutes of pause, the on-site team acknowledged that I cannot work on the slides without any further information and required support from key stakeholders. Post acknowledgment, the on-site leader was conveying that, he would check with key stakeholders for information and until then I do not have to work on the deck. To my surprise, call got over with these updates in few minutes, and to know more what happened further, please feel free to check out the “G R Team Sites “

Sunday, January 5, 2020

Back after long time and update on new service request

After long time, I am back to writing, I was completely stressed out and didn’t have enough motivation to start back again. From this time, I will try to update my blog posts on regular basis and ensure it reaches my readers on time. Today, I wanted to give update on working with my manager for an interesting service request and how it backfired as it progressed towards end. So, my manager has already looped into other service request to support and it was supposed to start from next week. I felt bit relaxed, as I had some reusable materials available and had prior experience working with the same team for similar service request. However, all of those confidence was ruined within minutes, as my manager conveyed there seems to be a call from one of the accounts team and they might need some existing materials from the repository. I joined the call assuming it would be a shorter one and might need some attention to pull out relevant details from the repository. But, all these thought process vanished in the moment I joined the call. To know more about the service request, please feel free to check out the “G R Team Sites”

Tuesday, September 17, 2019

Irritating opportunity before my vacation

When I was working on that irritating opportunity and was waiting for it to close, however I was planning to take vacation at the end of the month for my personal reasons. So, a fine day I got a call from other manager in my team and he was checking out my bandwidth availability and was requested if I would be able to take up one more opportunity with the same team. I was completely taken aback and wanted to get out of this opportunity and the delivery person somehow, and I told him that I am taking a long vacation in next two weeks and would not be able to take any of his calls or work during that time. Now this manager confused about what work to be allocated to me and he was suggesting that I take up one opportunity which would be getting closed by next month and in addition to that it’s a proactive opportunity and only little effort might be required. Learn more in “G R Team sites”.